Position Title - Team Member – RL PROCESS Team Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5

Job Role

Job Role

- Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.

- Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.

- Identification of existing processes for revision / updation.

- Providing tailor made solutions to Branches for specific business requirements.

- Provide assistance to product / operations /management.

- The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank

- Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.

- Handling query desk for quick resolution of queries / clarifications raised by channel

Job Role

Job Requirements





- Excellent written and oral communication skills
- In depth knowledge about Branch Banking Products, Operations and Processes

- Knowledge about Deceased claim related process is mandatory

- Summary recommendations from SMEs for process improvements and other findings

- Should be able to think proactively for process changes from Business Process Re-engineering perspective

- Should be aware of competitive practices.

- Knowledge of Regulatory Guidelines

- Ability to work and close tasks independently

- Strong spoken and written Communication skills

- Assertive attitude

- Good analytical skills & eye for details

- Keen eye for market intelligence and competition.

- Strong follow up ability & keenness to complete tasks 14. a

Job Role If you wish to apply for this job position, please fill your details in the Kotak Rapid Track A pplication Form and mail to _________________________________________ Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business group”

📌 Business Process Manager-HO & SUPPORT-Processes (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai