*Handle inbound and outbound customer calls *Follow up on leads generated through the website, Google Business Profile, Meta Ads, social media, and other marketing channels. *Convert inquiries into confirmed service bookings. *Explain services, pricing, offers, and AMC (Annual Maintenance Contract) plans to customers. *Coordinate with the operations team for technician scheduling and service updates. *Prepare and generate customer invoices, quotations, and payment details accurately. *Maintain daily, weekly, and monthly sales, booking, and service reports in Excel/ CRM. *Build and maintain solid customer relationships to encourage repeat business. *Follow up with existing customers for feedback, repeat services, and referrals. *Maintain accurate customer records, sales pipeline,



and daily reports in CRM/Excel. *Assist the marketing team by sharing customer insights and lead quality feedback. *Track payments, update invoice status, and coordinate with the accounts team for payment reconciliation. *Achieve monthly booking, sales, and revenue targets. *Resolve customer queries professionally and ensure a positive customer experience. *Monitor team performance, assign daily tasks, and ensure timely follow-ups on customer inquiries and leads. *Provide training and support to new team members on sales processes, CRM usage, and customer handling.

📌 Business Development Executive (Noida)
🏢 Yaantriki Global Private
📍 Noida