Job Title: Business Analyst Telecom Domain

Location: Chennai, Hyderabad, Kolkata, Bangalore, Pune, Nagpur, Gurgaon

Experience

8+ years

Job Summary

We are looking for a Business Analyst with solid Telecom domain expertise to bridge business needs and technology solutions. The role involves working closely with stakeholders, product owners, and technical teams to analyse requirements, optimize telecom processes, and support delivery of BSS and digital transformation initiatives.

Key Responsibilities

- Business & Requirements Analysis
- Engage with business stakeholders to understand telecom business processes across OSS/BSS, Customer Operations, Billing, and Revenue Assurance etc.
- Elicit, analyse, document, and validate business and functional requirements.
- Translate business needs into BRDs, FRDs, user stories, and acceptance criteria.
- Support impact analysis for new services, regulatory changes, or system upgrades.

Telecom Domain Responsibilities Analyse end-to-end telecom workflows such as:





- Order to Activate (O2A)
- Trouble to Resolve (T2R)
- Lead to Cash (L2C)
- Service Fulfillment & Assurance

Work on telecom technologies including:
- Mobile (2G/3G/4G/5G)
- Fixed Line, Broadband, Fiber
- VAS, Digital Services
- Support initiatives related to network modernization, 5G rollout, cloud-native OSS/BSS, and digital channels

Stakeholder & Delivery Support
- Act as a liaison between business users, vendors, and IT teams
- Participate in sprint planning, backlog grooming, and UAT support
- Assist in data analysis, reporting, and KPI definition
- Support change management and user training where required

Documentation & Governance
- Maintain requirement traceability matrix (RTM)
- Ensure alignment with regulatory and compliance requirements (e.g., TRAI, GDPR where applicable)
- Support solution design reviews and sign-offs

📌 Business Analyst - Telecom Experience (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru