Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements

Translate business requirements into user stories, BRDs, FRDs, and acceptance criteria

Work closely with Salesforce developers, admins, and QA teams to ensure accurate implementation

Participate in Sprint planning, backlog grooming, and daily stand-ups in Agile environments

Perform gap analysis and propose optimal Salesforce-based solutions

Support UAT (User Acceptance Testing) by preparing test scenarios and validating outcomes

Ensure proper documentation and maintenance of system processes and configurations

Assist in troubleshooting issues and providing functional support

Facilitate communication between cross-functional teams and ensure timely delivery

Create and manage test plans, test scenarios, and test cases.

Perform functional, integration, system, and regression testing for Salesforce applications.

Validate Salesforce functionalities including Standard and Custom Objects, Fields, Page Layouts, Validation Rules, and automation using Salesforce Flow (Flow Builder).

Test Lightning components, Apex functionality, and Visualforce pages. Perform data validation and data integrity testing.

Validate integrations with external systems (APIs, middleware, ETL tools).

Execute end-to-end testing across Sales Cloud, Service Cloud, or other modules.

Log, track, and manage defects using tools like JIRA.

Support and coordinate UAT cycles and release validation.

Ensure quality of deployments, configuration changes, and metadata updates.

Maintain QA documentation including test results and defect reports.

Use AI-powered tools for requirement analysis, test case and data generation, test optimization, and AI-assisted defect analysis to improve quality and resolution time.

Ensure delivery with a focus on speed, clarity, and quality by effectively leveraging AI support.





Actively adopt AI-driven practices and contribute to continuous improvement initiatives.

Minimum 1+ years of experience as a Business Analyst on Salesforce (SFDC) projects

Salesforce Certified Platform Administrator

Robust documentation and presentation skills

Strong understanding of Salesforce core functionalities:

Sales Cloud and/or Service Cloud

Standard & custom objects, relationships

Reports and dashboards

Experience in

Requirement gathering and stakeholder management

Writing user stories, BRDs, FRDs

Agile/Scrum methodologies

Knowledge of

Salesforce data model

Security model (profiles, roles, sharing rules)

Basic understanding of

Apex, SOQL, and Lightning components (LWC/Aura)

Strong communication, analytical, and problem-solving skills

Experience working with tools like Jira, Confluence, or similar tools for requirement management, user story creation, backlog tracking, and documentation.

Hands-on experience in AI prompt writing and effective use of AI tools to drive productivity improvement.

Familiarity with AI prompt writing and the use of AI tools to support productivity improvement.

Sales Cloud and/or Service Cloud

Standard & custom objects, relationships

Reports and dashboards

Agile/Scrum methodologies

Salesforce data model

Security model (profiles, roles, sharing rules)

Apex, SOQL, and Lightning components (LWC/Aura)

Experience working in the E-commerce domain (e.g., order management, customer journeys, integrations)

Exposure to Salesforce integrations (REST/SOAP APIs, middleware)

Experience with

Salesforce Flows (Screen Flows, Record-Triggered Flows)

Data migration tools (Data Loader, Import Wizard)

Knowledge of Salesforce Experience Cloud / Communities

Understanding of QA processes and test case creation

Familiarity with Salesforce AI capabilities such as Salesforce Einstein, Agentforce, or other AI-driven features within the Salesforce ecosystem.

Salesforce Flows (Screen Flows, Record-Triggered Flows)

Data migration tools (Data Loader, Import Wizard)

📌 Business Analyst - Salesforce (Jaipur)
🏢 Ranosys
📍 Jaipur