- Achieving top line liability, Asset Cross sell and third-party distribution business.
- Achievement of Income and contribution targets
- Achievement of Incremental Current Account & Saving Account targets
- Cost of Income Ratio benchmark
- Cross Sell Products like Demat, Credit cards, Mutual Funds, Insurance, Investment Advisory and Assets etc.

- Ensuring Portfolio Growth

- Ensuring Cross Sell Ratio

- Service quality

- NPS (Net promotor scores)
- Personally, managing top clients in the branch
- Ensure all components of the branch sales model function as per design and regulatory compliance.

- Complaints Handling
- Process adherence (Sales /Audit / Risk / Operation & Compliance)
- Targeted growth of existing portfolio
- Attrition Control as confirmed for portfolio growth.

- Percentage of depleted accounts

- TAT delays
- Effective resolution of complaints from complaints management system. Review and resolution of offsite ATM complaints
- Organising customer meets to solicit




- Feedback on service and products
- Managing Employee Attrition at Branches

- Staff Motivation and Morale
- Training staff is exposed to skill based; product knowledge based

- Staff productivity management
- IRDA / AMFI / xxxx certifications for front line sales resources
- Review vault / Vault Key register, Monitor Physical verification of cash (Periodic surprise verification) & other attributes as per operational Manual, SOPs circulars etc.

- Audit Rating
- No frauds / Operational errors,
- Review Suspense & Dummy accounts
- Ensure Compliance with Banking rules, Regulations & Procedure’s
- Periodic review of progress vs. objectives
- Ensure clarity of Business objectives among staff
- Adherence of sales process.

Interested candidate please share there resume on below Email ID [email protected]

📌 Branch Manager (Pune)
🏢 Unity Small Finance Bank
📍 Pune