Job Role – Branch Manager

Company: PrintCraft (A Unit of Genres Ad Pvt. Ltd.)

Job Title: Branch Manager

Location: Berhampur, Odisha

Employment Type: Full-Time Position Overview

PrintCraft is seeking a dynamic and result-oriented Branch Manager to lead the overall operations of the branch while driving business growth, ensuring operational excellence, and delivering exceptional customer service. The ideal candidate will be responsible for managing branch operations, leading sales and production teams, strengthening client relationships, and achieving revenue and profitability targets. Key Responsibilities

1.

Branch Operations

Management

· Oversee the day-to-day operations of the branch, ensuring smooth workflow and operational efficiency.

· Ensure timely execution and delivery of printing, branding, signage, packaging, and promotional material orders.

· Maintain high standards of quality, productivity, and customer satisfaction.

· Implement company policies, SOPs, and operational best practices across the branch.

- Sales & Business Development

· Drive branch revenue by achieving monthly, quarterly, and annual sales targets.

· Identify and develop recent business opportunities in commercial printing, corporate branding, promotional products, packaging, and signage solutions.

· Build and maintain strong relationships with corporate clients, educational institutions, government organizations, SMEs, and individual customers.

· Develop strategies to increase repeat business and customer retention.

· Coordinate with the marketing team to execute promotional campaigns and business development initiatives.

- Team Leadership & Performance Management

· Lead, mentor, and motivate the sales, production, customer service, and administrative teams.

· Assign responsibilities, monitor performance,



and ensure productivity targets are achieved.

· Conduct regular team meetings, training sessions, and performance reviews.

· Foster a collaborative and performance-driven work culture.

4.

Customer Relationship

Management

· Handle walk-in customers and key corporate clients professionally.

· Understand client requirements and recommend suitable printing and branding solutions.

· Resolve customer complaints, service issues, and escalations promptly to ensure customer satisfaction.

· Build long-term relationships to enhance customer loyalty and business growth.

5.

Production

Coordination & Quality Control

· Coordinate with the production team to ensure accurate job execution and on-time delivery.

· Monitor production schedules and prioritize urgent orders when required.

· Ensure quality standards are maintained throughout the production process.

· Minimize production delays and operational errors through effective planning.

- Inventory & Vendor Management

· Monitor inventory levels of printing materials, consumables, and office supplies.

· Coordinate with vendors and suppliers to ensure timely procurement and cost-effective purchasing.

· Maintain proper stock records and optimize inventory utilization.

- Financial & Administrative Management

· Monitor branch expenses and ensure cost-effective utilization of resources.

· Support billing, payment collection,



and outstanding follow-ups in coordination with the accounts team.

· Ensure compliance with company policies, statutory requirements, and safety standards.

· Maintain branch documentation and operational records.

- Reporting & MIS

· Prepare and submit daily, weekly, and monthly MIS reports on sales, operations, production, inventory, and branch performance.

· Analyze business performance and recommend improvement strategies.

· Present branch performance updates to senior management.

Required

Qualifications

· Graduate in any discipline; MBA in Marketing, Operations, or Business Administration will be preferred.

· 3–8 years of experience in Branch Management, Sales Management, or Operations Management.

· Prior experience in the printing, advertising, branding, packaging, signage, publishing, or related industries will be an added advantage.

· Strong understanding of branch operations, customer service, and business development.

Required

Skills

· Team Leadership & People Management

· Sales Planning & Business Development

· Customer Relationship Management (CRM)

· Branch Operations Management

· Production Coordination

· Inventory & Vendor Management

· Problem-Solving & Decision-Making

· Negotiation & Communication Skills

· Financial & MIS Reporting

· Proficiency in MS Office (Excel, Word, PowerPoint) Benefits

· Salary: Upto 40k (Based on experience)

· Attractive Performance-Based Incentives

· Career Growth Opportunities

· Leadership Development & Training

· Professional Work Environment

· Opportunity to lead a growing printing and branding business How to Apply

Interested candidates may send their updated resume to:

Email: [email protected] | [email protected]

Phone: +91 (phone hidden) | +91 (phone hidden)

📌 Branch Manager (Brahmapur)
🏢 Genres
📍 Brahmapur