Job Role

- BPO Telecaller

- Provide customer support for voice and non-voice processes.

- Handle customer queries related to pre-travel and post-travel services worldwide.

- Resolve customer complaints and escalations while ensuring customer satisfaction.

- Close customer faults and complaints within defined SLAs.

- Provide support for government and banking processes.

- Deliver high-quality customer service with accuracy, empathy, and professionalism.

Key Responsibilities

Customer Support

- Handle customer queries through voice and non-voice channels.

- Assist customers with pre-travel and post-travel service requests.

- Resolve customer complaints and escalations efficiently.

- Provide accurate information and appropriate solutions.

- Ensure customer issues are resolved within defined SLAs.

Process Management

- Follow company guidelines and standard operating procedures.

- Solve routine customer issues by referring to established processes.

- Maintain quality, accuracy, and professionalism during customer interactions.

- Support government and banking process requirements.





- Maintain records of customer interactions and issue resolutions.

Performance & Quality

- Deliver high-quality customer experiences.

- Maintain empathy and professionalism while interacting with customers.

- Meet productivity and quality standards.

- Support continuous process improvement.

Eligibility Criteria

- Qualification: HSC / Any Graduation.

- Bulk hiring chance.

- Good communication and customer service skills.

- Ability to solve routine customer problems effectively.

- Strong interpersonal and problem-solving skills.

Salary & Benefits

- Cab facility.

- Lavish gaming zone.

- Quarterly bonus.

- Unlimited incentives.

- Career growth and development opportunities.

- Opportunity to work with a dynamic global team.

- Opportunity to work on government and banking processes.

Walk-in Interview Details

- Apply for the job before visiting the interview.

- Call the HR to confirm your interview schedule.

Interview Date

- 22 Jul 2026 – 01 Aug 2026

Interview Time

- 10:00 AM – 05:00 PM

📌 BPO Telecaller (Noida)
🏢 JobTrade
📍 Noida