Role & responsibilities

- Serve as the primary point of contact for assigned clients and ensure timely resolution of queries.

- Handle inbound and outbound calls, emails, and other communication channels professionally.

- Build and maintain strong relationships with clients by providing exceptional service.

- Coordinate with internal teams to ensure client requirements are met efficiently.

- Track client requests, follow up on pending issues, and ensure timely closure.

- Maintain accurate records of client interactions and update CRM systems.

- Prepare and share regular status updates and reports with clients when required.

- Address client concerns promptly and escalate complex issues to the appropriate team.

- Ensure adherence to company processes, quality standards, and service-level agreements (SLAs).





- Contribute to improving customer satisfaction and client retention.

Preferred candidate profile

- Bachelor's degree in any discipline.

- 12 years of experience in BPO, client servicing, customer support, or account management.

- Excellent verbal and written communication skills in English.

- Strong interpersonal and relationship management skills.

- Good problem-solving and conflict-resolution abilities.

- Proficient in MS Office and CRM tools.

- Ability to multitask and work effectively in a fast-paced environment.

- Customer-focused mindset with a skilled attitude.

- Willing to work from the office in Koramangala, Bangalore.

📌 Bpo Executive (Bengaluru)
🏢 Talent Grade
📍 Bengaluru