Job title: BMC Remedy Support Engineer

Experience: 2+ years

Location : Delhi

Notice period: Immediate joiner

Overview

We are seeking a skilled BMC Remedy Support Engineer to provide application support, maintenance, and operational excellence for our BMC Remedy IT Service Management (ITSM)

platform. The ideal candidate will have 2+ years of hands-on experience supporting BMC Remedy/Helix applications, strong troubleshooting abilities, and a solid understanding of ITIL processes. In this role, you will ensure the stability, availability, and performance of the Remedy setting while providing exceptional support to business users.

Key Responsibilities

- Provide Level 1 and Level 2 application support for BMC Remedy ITSM applications.
- Monitor application health, performance, and availability to ensure compliance with defined SLAs.
- Troubleshoot and resolve issues across Incident, Problem, Change, Asset, CMDB, and Service Request Management (SRM) modules.
- Perform routine system administration, configuration changes, and user account management.
- Investigate application errors, identify root causes, and implement appropriate resolutions.
- Coordinate with development teams for bug fixes, enhancements, and defect resolution.
- Support application upgrades, patch installations, and release deployments.
- Create and manage users, roles, permissions, and access controls.
- Monitor system integrations and resolve interface-related issues involving REST APIs and web services.
- Execute data validation activities, generate reports,



and perform basic SQL queries when required.
- Maintain technical documentation, knowledge base articles, and standard operating procedures.
- Provide functional and technical support to end users, ensuring timely issue resolution.
- Participate in system testing, User Acceptance Testing (UAT), and post-deployment validation.
- Ensure adherence to ITIL processes, organizational standards, and support best practices.
- Collaborate with cross-functional teams to improve system reliability, performance, and user experience.

Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience supporting BMC Remedy or BMC Helix ITSM applications.
- Hands-on experience with BMC Remedy AR System administration and configuration.
- Strong understanding of ITIL processes, including Incident, Problem, Change, Asset, and Configuration Management.
- Experience with user administration, access management, and production support.
- Knowledge of SQL and experience working with Oracle Database and/or Microsoft SQL Server.
- Familiarity with REST APIs, web services, and application integrations.
- Experience supporting application upgrades, patch management, and release deployments.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Excellent communication, documentation, and stakeholder management abilities.
- Ability to work effectively in a collaborative, fast-paced support environment.

📌 BMC Remedy Support Engineer (Delhi)
🏢 RapidBrains
📍 Delhi