Job Title: Balance Collection Executive

Location: Hyderabad

Work Mode: Work From Office

Working Days: 6 days a week

Overview : We are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires strong communication, consistent follow-ups, and coordination with internal teams to drive collections efficiently.

Key Responsibilities

- Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments.
- Ensure timely collection of outstanding balances as per defined payment schedules.
- Clearly explain payment plans, due dates, and payment processes to learners.
- Address and resolve basic queries related to payments, invoices, and dues.
- Maintain accurate records of follow-ups and updates in CRM/internal systems.
- Coordinate with Finance,



Admissions, and Operations teams for payment tracking and issue resolution
- Escalate long-pending or critical cases as per the defined escalation matrix.

Required Skills

- Strong communication skills in English, Telugu and basic Hindi.
- Valuable negotiation and follow-up abilities.
- Basic knowledge of MS Excel and CRM tools.
- Ability to manage multiple learner accounts simultaneously.
- Strong problem-solving and learner-handling skills.

Eligibility Criteria

- Graduate in any discipline.
- 0–3 years of experience in collections, customer support, or operations.
- Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage

📌 Balance Collection Executive (Hyderabad)
🏢 upGrad- Study Abroad
📍 Hyderabad