** – CRM Engineer

Position: CRM Engineer

Department: Sales & Marketing

Location - Vadodara

Reporting To: Head – Sales & Business

Experience - 2-5 years

Education - BSC / Diploma mechanical / Btech

Key Responsibilities

- Manage customer enquiries, RFQs, quotations, purchase orders, and order acknowledgements.
- Maintain accurate customer information, opportunities, and sales pipelines in the CRM system.
- Coordinate with Sales, Design, Production, Quality, Procurement, and Dispatch teams for timely execution of orders.
- Monitor order status and proactively update customers on manufacturing and delivery schedules.
- Build long-term customer relationships through regular communication and technical support.
- Support key accounts in the Oil & Gas, Defence, Railways, Steel, Petrochemical, and Industrial sectors.

Qualifications

- Bachelor’s Degree in Mechanical Engineering, Production Engineering, or Industrial Engineering.

Experience

- 3–6 years of experience in Customer Relationship Management, Sales Coordination, or Project Coordination within the engineering or manufacturing industry.
- Experience in hose assemblies, hydraulic products, oil & gas equipment, industrial components, or EPC projects is preferred.





Technical Skills

- Strong knowledge of CRM and ERP systems (Salesforce, Microsoft Dynamics, SAP, or similar).
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Ability to understand engineering drawings, technical specifications, and customer documentation.
- Excellent communication, negotiation, and customer management skills.

Key Competencies

- Customer Relationship Management
- Order Management
- Sales Coordination
- Technical Documentation
- Cross-functional Coordination
- Problem Solving
- Time Management
- Robust Communication Skills
- Customer Complaint Resolution
- Teamwork and Collaboration

Key Performance Indicators (KPIs)

- Customer satisfaction score (CSAT)
- On-time response to enquiries and RFQs
- Order fulfilment and delivery performance
- Complaint resolution turnaround time
- CRM data accuracy
- Customer retention and repeat business
- Sales order conversion rate
- Outstanding payment follow-up efficiency

Preferred Industry

Engineering Manufacturing, Hose Assembly, Hydraulic & Industrial Products, Oil & Gas Equipment, EPC, Petrochemical, Defence, and Railways.**

📌 Back Office Engineer (Vadodara)
🏢 HELIFLEX ENGINEERING AND SERVICES PRIVATE
📍 Vadodara