International Voice or Blended Experience in Customer Support Job Type Full Time

Description

Shift Timings ( EU/Middle East//US/UK Shift)

We are seeking dedicated and customer-focused International Customer Support Executives to join our team. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to resolve queries effectively in a professional manner.

Requirements

- Bachelors degree or equivalent qualification.
- Excellent verbal and written communication skills in English.
- Ability to work in rotational shifts, including night shifts.
- Strong problem-solving and analytical skills.
- Proficiency in using CRM tools and other support software (preferred).
- Previous experience in customer support or related roles is a plus.
- Ability to handle multiple tasks and work under pressure in a rapid-paced environment.
- A customer-centric attitude and the ability to empathize with customers.

Job Responsibilities

- Provide exceptional support to international customers via phone, email, and chat.
- Handle customer inquiries and resolve issues promptly and accurately.




- Identify customer needs and provide appropriate solutions or escalate as needed.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies, procedures, and guidelines to ensure high service standards.
- Meet or exceed performance metrics such as resolution time, customer satisfaction, and accuracy.
- Stay updated with product knowledge and company updates to provide informed responses to customers.
- Collaborate with internal teams to resolve customer issues efficiently.
- Maintain a professional and courteous demeanor during interactions, even under challenging situations.
- Support customers across different time zones, adhering to rotational shift schedules.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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