We are looking for a highly skilled and experienced Technical Support Lead to join our team, responsible for providing top-notch support for CCTV systems. The ideal candidate will have a strong background in technical support and a passion for delivering exceptional customer service.

Roles and Responsibility

- Provide technical support and troubleshooting for CCTV systems, including installation, configuration, and maintenance.

- Lead a team of technical support engineers, guiding them on best practices and ensuring timely resolution of customer issues.

- Collaborate with cross-functional teams to resolve complex technical issues and improve overall system performance.

- Develop and implement process improvements to increase efficiency and reduce customer complaints.

- Conduct training sessions for recent hires and existing team members to enhance their technical skills.

- Analyze customer feedback and recommend changes to products or services to improve customer satisfaction.

Job Requirements





- Minimum 5 years of experience in technical support, preferably in the security industry.

- Strong knowledge of CCTV systems, including installation, configuration, and maintenance.

- Excellent leadership and communication skills, with the ability to motivate and guide a team.

- Ability to work under pressure and meet deadlines in a fast-paced environment.

- Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.

- Experience with ticketing systems and CRM software is an added advantage.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Lead ( CCTV ) (Pune)
🏢 Intellipro Expert
📍 Pune