summary:"Be the frontline of our 24/7 support promise with setup, troubleshooting, and client training across products."

- Provide remote and on-site technical support for Paras Infotech products.
- Handle software installation, data migration, and initial training for current clients.
- Troubleshoot issues related to inventory, billing, accounting modules, and cloud backups.
- Document common issues and maintain a knowledge base for faster resolution.
- Coordinate with the development team to escalate and resolve product bugs.

- 1+ years in technical support or customer success roles.
- Familiarity with ERP systems, accounting software, or POS systems.
- Strong problem-solving skills and patience with non-technical users.
- Fluency in Hindi and Marathi; English proficiency is a plus.
- Willingness to work rotating shifts for 24/7 service support.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Engineer (Pune)
🏢 Paras Infotech
📍 Pune