Educational Requirements

Bachelor of Engineering, Bachelor Of Technology, Bachelor Of Science, Master Of Engineering, Master Of Technology, Master Of Science

Service Line

Engineering Services

Responsibilities

- Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.

- Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows.

- Integrate IVR flows with REST APIs for real-time data retrieval and system communication.

- Collaborate with business teams to understand requirements and translate them into scalable IVR solutions.

- Troubleshoot and resolve IVR, routing, or call flow issues proactively.

- Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience.

- Provide documentation, version control, and technical support for all IVR-related deployments.

- Ensure solutions adhere to best practices related to performance, security, and compliance.

Preferred Skills:

- Technology->Network->Avaya

- Technology->Network-VoIP->Avaya-VoIP

Generic Skills:

- Technology->Communication->IVR/CCT->Avaya

📌 Avaya NICE CXone Developer (Bengaluru)
🏢 Infosys
📍 Bengaluru