Role - Automation Tools SME

Years of Experience - 8 to 12 years

Location - Bangalore

- Key Responsibilities

:Key Responsibilitie sEUC Tools Architecture & Strateg

- yOwn the architecture, standards, and technical roadma p for EUC tool
- sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principle s
- .Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and securit y

**. Nexthink Digital Employee Experience (Primary Responsibilit**
- y)Design and operat e Nexthink architectu re (Collectors, Engines, Portal, Campaigns
- ).Creat e real‑time dashboards and experience scor es to monito
- r:Endpoint performan
- ceLogin and application experien
- ceStability issues impacting production and engineering use
- rsDevelo p Nexthink campaig ns fo
- r:Proactive remediati
- onAutomated fix
- esUser engagement and notificatio
- nsIntegrate Nexthink wit h ITSM platforms (ServiceNow or equivalen t

**). BeyondTrust / Bomgar Secure Remote Supp**
- ortImplement and mana ge BeyondTrust (Bomg ar) for secure remote support at sit
- es.Configu
- re:Secure session access (attended/unattend
- ed)Jump clie
- ntsCredential inject
- ionSession recording and audit l
- ogsEnab le secure vendor and third‑party acc ess in compliance with security polici

**es. Proactive, Preventive & Automation‑First Operat**
- ionsDr ive shift‑left operations and preventive maintenance mo d
- els.Leverage EUC telemetry and automation
- to:Reduce incident vol
- umesImprove Mean Time to Resolution (M
- TTR)Improve Service Desk effici




- encyPartner with Service Desk and Field Support teams to exp and self‑healing capabili t

**ies. Integration with EUC & Security Ecos**
- ystemIntegrate EUC tools
- with:Intune / SCCM / Co‑Manag
- ementMicrosoft Defender / EDR plat
- formsEntra ID (Azur
- e AD)AVD / VDI where appli
- cableEnsure alignment with Zero Trust security archite c

**ture. Governance, Risk & Comp**
- lianceEnsure adheren
- ce to:internal security and IT po
- liciesData privacy and audit requir
- ementsMai ntain logs, reports, and ev idence for audits and compliance re
- views.Participa te in risk assessments and control vali dation related to EUC

**tools. Vendor, Stakeholder & Knowledge Man**
- agement Act as technical interface to tool v
- endors.Support license optimization, renewals, and cost gove
- rnance.Create and ma
- intain:Architecture do
- cumentsSOPs / r
- unbooksKT and reverse‑KT ma
- terialsEnsure tool knowle dge is industrialized and not person‑de p

**endent.

Mandatory Technica**

- l Skills Nexthink (Experience Scoring, Campaigns, Dashboards, Integ
- rations)BeyondTrust / Bomgar (Remote Support, Privileged Remote
- Access)Windows Endpoints (Windows 10 / Win
- dows 11)ITSM integration (ServiceNow or equ
- ivalent)Strong troubleshooting and analytica

**l skills

Preferred / Valuable‑to‑Ha**

- ve SkillsMicrosoft Intune, SCCM, Co‑M
- anagementDigital Experience Monitoring (DEM / D
- EX tools)PowerShell and automation
- scriptingEndpoint Security (Defen
- der, EDR)Manufacturing / Factory IT
- exposureMicrosoft 365 and Entra ID in

tegration

📌 Automation Tools SME (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru