: Role Purpose The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

͏ Do

- Lead automation roadmaps and strategies for various BUs

Ensure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity

Drive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer

Ensure contractual commitments for a particular project are met by understanding the scope and requirements

Ensure the desired software and infrastructures are implemented required for automation

Ensure scalable standards of dashboard and process support system for active automation monitoring

Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams

Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance

Come up with solution of the problems regarding automation persistent in development unit

Manage the appropriate level of access control to protect export controlled, proprietary,



and sensitive project information

Periodically review the project status completion vis-a vis the project plan and ensure successful roll out

Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team

Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity Receive feedback from the customers and align resources internally to close all the gaps

͏ Deliver

No.Performance ParameterMeasure1.Client EngagementCSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)2.BOT implementationWork done by the bots for platform/non platform accounts, No. of platform accounts per DU

͏ ͏ Mandatory Skills: Infrastructure Automation .

Experience: 5-8 Years

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📌 AUTOMATION LEAD (Bengaluru)
🏢 Wipro
📍 Bengaluru