WNS is hiring for French Voice Process !

Walkin interview on Thursday 6th Aug 2026 between 11-2pm at below mentioned address-

WNS, Plant 5, Gate no 2, Godrej Vikhroli West.

or

Share resume- [email protected]/(phone hidden)

Position:

Associate & Sr. Associate – Operations Planning (French Language)

Location: Mumbai | Shift: Rotational

Job Purpose:

To ensure day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations.

Key Accountabilities:

- Support day-ahead roster construction (D-12) ensuring full operational coverage.
- Assist in assigning relief staff based on skills, availability, and regulatory rules.
- Support overtime, reduced overtime, and undertime tracking with proper documentation.
- Monitor sick call notifications and support backfill actions within defined timelines.
- Prepare mid-day and end-of-shift staffing and exception reports.
- Ensure adherence to defined workflows,



compliance standards, and audit requirements.
- Maintain accurate records in Staff Admin, Excel, and related planning tools.

Skills & Knowledge:

- Graduate / Undergraduate with strong MS Excel skills.
- High attention to detail and ability to work in time-sensitive environments.
- Comfortable with outbound and inbound operational calling in a time-sensitive setting.
- Clear spoken English with ability to communicate confidently and professionally on calls.
- Ability to follow defined workflows, compliance, and data security standards.
- Prior exposure to workforce planning, scheduling, or airline operations preferred.

Language Skills: French: A2 to B1 – Elementary to Intermediate

Understanding common operational terms and handling scripted or predictable interactions . Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols.

📌 Associate (Voice) (Thane)
🏢 WNS
📍 Thane