Key Responsibilities

- Omni-channel Strategy &
- Execution

- Develop and execute omni-channel growth strategy (Marketplace + Store fulfilment)

- Drive integration between retail stores and online order fulfilment ( ship-from-store)

- Ensure consistent brand and customer experience across channels

- E-commerce Operations

- Manage daily operations across platforms (Amazon, Flipkart, Myntra, etc.)

- Monitor order lifecycle: processing, dispatch, delivery SLAs

- Handle escalations related to orders, cancellations, returns, and refunds

- Marketplace Management
- Drive sales performance across marketplaces

- Optimize product listings, pricing, promotions, and visibility

- Coordinate with marketplace account managers

- Inventory &

- Fulfilment Coordination

- Work closely with supply chain and store teams for stock availability

- Ensure optimal inventory allocation across warehouses and stores

- Reduce stock-outs and improve fulfilment efficiency





- Performance Monitoring &

- Analytics

- Track KPIs: GMV, conversion rate, order fill rate, cancellation %, SLA adherence

- Generate weekly/monthly performance reports

- Identify gaps and drive corrective actions

- Customer Experience Management
- Improve end-to-end customer journey across digital channels

- Monitor customer complaints and feedback trends

- Work with CX teams to reduce escalations and improve NPS

- Promotions &

- Campaigns

- Plan and execute online campaigns, offers, and sale events

- Coordinate with marketing for digital campaigns and traffic generation

- Align offers across online and offline channels

- Cross-functional Coordination

- Collaborate with Retail, IT, Marketing, Supply Chain, and Finance teams

📌 Associate/ Sr. Associate - Omni Channel (Bengaluru)
🏢 Himalaya Wellness
📍 Bengaluru