Job Summary

Marketing: India | 5-8yrs

What You Will Own

You will drive sales productivity, operational excellence, and scalable growth by optimizing sales processes, managing CRM and sales technology platforms, and implementing automation initiatives. The role involves leveraging analytics, forecasting, capacity planning, and performance insights to enable data-driven decisions, while partnering with Sales Leadership and cross-functional teams to enhance sales effectiveness, operational efficiency, and business growth.

Where Your Expertise Meets Our Future Sales Operations Systems

- Own and optimize CRM, telephony, and sales technology platforms.
- Drive workflow automation and process improvements to enhance sales efficiency.
- Ensure data accuracy across CRM, marketing automation, call intelligence, and reporting systems.
- Manage lead routing, territory assignments, and speed-to-lead processes.

Strategic Planning Analytics
- Develop dashboards, KPI scorecards, and reporting frameworks.
- Analyze pipeline performance, sales productivity, and operational bottlenecks.
- Support forecasting, capacity planning, and territory coverage strategies.
- Partner with Sales Leadership to drive growth and operational improvements.

Program Process Management
- Design and implement scalable sales processes and governance frameworks.
- Lead cross-functional programs and strategic initiatives.
- Drive adoption of new systems, processes, and operational programs.




- Establish and monitor SLAs and operational standards.

Qualifications
- Experience with CRM platforms (e.g., Salesforce, HubSpot).
- Strong analytical, reporting, and problem-solving skills.
- Experience leading cross-functional strategic initiatives.
- Ability to influence stakeholders through data-driven insights.

Preferred Skills
- Experience in Inside Sales Operations.
- Exposure to telephony platforms and CRM technology ecosystems.

The Scope of Your Influence
- Own and enhance inside sales systems, processes, and operating models to drive efficiency and scalability.
- Manage lead allocation, routing, and capacity planning to ensure optimal resource utilization.
- Support inside sales strategy through analytics, forecasting, and performance insights.
- Govern lead lifecycle management, including unassigned queues, manually route exceptions, and audit response times to ensure inside sales desks meet their calling targets.
- Act as the primary support contact to resolve user access, reporting, or workflow issues of Salesforce/SFDC for the inside sales team.
- Partner with business stakeholders and inside sales teams to implement recent processes, operating models, and strategic initiatives across geographies and channels (example setting up an onboarding desk in Kenya or onboarding a new technology partner for Inside Sales desks).
- Report impact of Inside sales to management in form of business reviews.

📌 Associate Manager - Digital Sales (Bengaluru)
🏢 Tally Solutions
📍 Bengaluru