Location: Gurugram, Onsite Job Summary:

Experienced and results-oriented Senior Manager/ Associate Director - Commercial Lending Operations to lead large-scale commercial lending operations supporting a US banking client. The role will be responsible for driving operational excellence across the lending lifecycle, managing high-performing teams, ensuring regulatory compliance, delivering client commitments, and spearheading transformation initiatives.

The ideal candidate will possess deep expertise in Commercial Lending, Credit Administration, Loan Servicing, Syndicated Loans, Covenant Monitoring, and Portfolio Management, along with strong stakeholder management skills and a proven track record of leading large operations teams in a banking or financial services environment. Key Responsibilities

Business & Operations Leadership

Lead end-to-end Commercial Lending Operations supporting US banking clients.

Manage large teams across multiple lending functions and ensure achievement of operational KPIs and SLAs.

Drive operational efficiency, productivity improvement, and cost optimization initiatives.

Monitor daily operations and establish robust governance mechanisms to ensure consistent service delivery.

Develop and execute strategic plans aligned with business objectives and client expectations.

Commercial Lending Operations

Management

Oversee operational activities across: Loan Origination Support

Credit Documentation Review

Loan Closing & Funding

Loan Servicing

Syndicated Loan Administration

Covenant Monitoring

Collateral Management

Portfolio Reporting

Exception Management

Ensure timely and accurate processing of commercial loan transactions.





Drive controls around lending documentation, funding, servicing, and reporting activities.

Client Relationship

Management

Act as a senior point of contact for US banking clients.

Conduct regular business reviews and operational governance meetings.

Build strong relationships with client stakeholders and identify opportunities for growth and service enhancement.

Manage escalations and drive timely resolution of critical issues. Risk, Compliance & Controls

Ensure compliance with US banking regulations, internal policies, audit requirements, and risk management frameworks.

Strengthen operational controls and mitigate process risks.

Support internal and external audits by ensuring readiness and timely closure of observations.

Drive adherence to quality control standards and regulatory requirements.

People

Leadership

Lead, mentor, and develop managers and team leaders.

Build a high-performance culture focused on accountability, customer service, and continuous improvement.

Manage workforce planning, succession planning, talent development, and employee engagement initiatives.

Foster an inclusive and cooperative work environment. Transformation & Continuous Improvement

Lead Lean, Six Sigma, Automation, and Digital Transformation initiatives.





Identify opportunities for process reengineering and workflow optimization.

Collaborate with technology and transformation teams to implement operational improvements and automation solutions.

Drive innovation to enhance customer experience and operational effectiveness.

Performance

Management

Establish KPIs and operational dashboards.

Analyze business performance trends and implement corrective actions.

Deliver productivity, quality, and customer satisfaction targets.

Present operational updates and strategic recommendations to senior leadership.

Required

Qualifications

Degree in Finance, Accounting, Business Administration, Economics, or related field.

Master's degree (MBA/PGDM) preferred.

14-18 years of experience in Banking Operations, Commercial Lending, or Corporate Banking Operations.

Minimum 8+ years of experience leading large teams and managing client-facing operations.

Strong understanding of: Commercial Lending

Credit Risk Processes

Loan Documentation

Loan Servicing

Syndicated Lending

Collateral Management

Covenant Compliance

Portfolio Management Preferred Skills & Competencies

Technical Skills

Commercial Lending Lifecycle Expertise

Syndicated Loans Administration

Credit Documentation Review

Loan IQ, ACBS, AFS, PrecisionLender, or equivalent platforms

Operational Risk & Compliance Management

Data Analysis and Performance Reporting

Leadership Skills

Strategic Thinking

Executive Presence

Stakeholder Management

Client Relationship Management

Program and Change Management

Decision-Making and Problem-Solving

📌 Associate Director (Gurugram)
🏢 Anaptyss
📍 Gurugram