JOB ROLE

- Be responsible for production support & release management for application assigned

- Ensure the builds are ring-fenced with right approvals and tests before production movement, conduct pre-production testing

- Should possess excellent troubleshooting and analytical skills.

Key Responsibilities

- Develop, manage, measure and report on key service-level metrics

- Strive for continuous improvement of incident management process and integration with other IT operations management processes

- Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded

- Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for recent releases

- Conduct trend analyses and action plans for improving service timeliness and reducing costs

- Contribute to problem solutioning, change, release,



knowledge and ensure BCP/DR activities are planned and conducted

- Track resolution of all open issues, be part of the solutioning team for war room / discussions

- Manage audit queries related to Production environment

Mandatory Skills Required

- Must have worked as production support

- Must have handled customer facing application, mobile application, finance application.

- Well versed with Sharp troubleshooting tool.

- Have strong knowledge of application stack.

- Have strong lending/digital lending experience in support.

- Have deep knowledge of oracle/SQL and server-side technology/architecture

- Have thorough understanding of networking concepts, firewalls, Clustering

- Must have done RBI Audits & compliance handling.

- Must have done POs and Agreements.

📌 Assistant Vice President - Application (Mumbai)
🏢 HDB FINANCIAL SERVICES
📍 Mumbai