- Responsible to achieve daily / weekly / monthly targets as specified by the BM.

2.Maintain & follow grooming standards as specified in the SOP Manual.

3.Adhere to Enquiry Management & Booking Process as specified in the SOP Manual

4.Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents

- Ensure that customer is provided with complete details pertaining to the product & cost
- Responsible for relationship building and servicing the city PSA & TAs
- To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings
- Responsible to coordinate with service team for post-sale process

10.

Maintain Daily Sales

Report

- Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on current offers
- Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction
- Adhere to company policy and systems
- Ensure zero monetary losses by cancellation of liabilities and timely collections Travel Sales, Leisure Sales, Holiday Sales, Itinery, Holiday Packages

📌 Assistant Sales Manager (Gwalior)
🏢 Thomas Cook India
📍 Gwalior