Job Title: EVP 7

Job Purpose

To ensure Adherence of Nissan Warranty policy and procedure at NCS, RBU and Dealers. This job contributes towards TCS 2nd line of Defence in Warranty. Reclaim warranty expense from suppliers-based liability ratio, by collecting concern parts from market and reviewing supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirements.

Organisational Chart

- Amieo TCS
- EVP 4
- EVP 5
- EVP 6
- EVP 7

Principle Accountabilities

List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.

Expected End Results

- Adherence of Nissan Warranty policy and procedure

Major Activities

- Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims)
- Support Dealer/vendor query on Warranty system, policy, and Procedure
- Content Management System (CMS) & Support Line Tool
- Specialist Market Governance
- Top "X Co-ordination"
- Claim Mask Creation

Expected End Results

- Approved/rejected 8D warranty parts analysis reports

Major Activities

- Claim Analysis & Supplier Chargeback Reporting
- Improve supplier chargeback recovery ratio
- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement
- Approve or reject report based on content of 8D WPAR vs Nissan standard
- Provide detailed response to supplier if report is to be rejected
- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP




- Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
- Study countermeasure details & history
- Benchmark best practices from NSC globally
- Reporting of warranty SCB KPI on monthly basis to management

Major Challenges

Describe the major challenges you face in carrying out your job, and what you do in order to overcome them.

- Deep data analysis and standardisation of supplier warranty claim data
- High dependency on excels sheets for analysis
- Multiple systems knowledge and understanding

Key Interactions

Who (internal/external) does this position interact with on a regular basis to perform this role How often and for what purpose

Internal

- NML CC0
- NMIPL
- ISIT team

External
- NSC, RBU, Dealers
- External Auditor

Dimensions

List the data which will reflect the scope and scale of activities concerning your job. (These should be quantifiable numerical amounts)

[Draft] KPIs:

- Claim Analysis

- WPAR response time

- WPAR coding application
- Chargeback Ratio & Amount Recovery
- Query & claim validation: approved / returned / rejected within 48 business hours




- Maintain % of validation rules at HQ and RBU level to ensure normal business operation
- NSC communication: content management system message to be validated and raised within fixed time following identification of issue
- High cost warranty claim items to be analysed and escalated monthly with proposed countermeasure (e.g. pre-authorisation rule, bulletin etc)
- Regular reports to be issued within 95% warranty claim allocation to responsible manufacturer/supplier within 24 hours

Skills and Knowledge

State the minimum acceptable proficiency for this job. Do not state incumbent-specific information.

Educational Qualifications

Diploma / BE - Mechanical, Automobile, or equivalent with 5-6 years of experience

Relevant Experience

- Hands on experience (+4 Yrs) supplier recovery
- Hands on experience in Parts Quality Assurance in OEM or Supplier
- Sound experience on Data Analytics and solution generation

Must have advanced level skill on Microsoft Office Excel, word, PowerPoint, Should have good understanding on dealer/vendor warranty process

Personal Characteristics & Behaviours

- Good communication skill
- Good know how of Microsoft office to prepare management presentations
- Good interpersonal skills for interaction with various stake holders
- Valuable logical thinking

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager - Tcs (Warranty) (Chennai)
🏢 Nissan Technical Centre
📍 Chennai