Role Overview

We are looking for a energetic and technically sound LMS professional to manage and enhance our Learning Management System for a growing hospitality organization. The incumbent will be responsible for end-to-end LMS administration, content management, learning analytics, and the development of engaging digital learning modules for Front of House (FOH) and Back of House (BOH) teams.

Key Responsibilities

- Manage the complete LMS platform including user administration, course management and learning pathways.
- Upload, maintain and periodically amend training content, SOPs, assessments and certifications on the LMS platform.
- Create and publish interactive e-learning modules using SCORM and other compatible learning standards.
- Design digital learning programmes for FOH, BOH and leadership teams.
- Generate and share training MIS reports, certification trackers and compliance dashboards with stakeholders.
- Track outlet-wise and department-wise training completion and certification status.
- Ensure periodic updates of menu training, SOPs, operational guidelines and mandatory compliance modules.
- Coordinate with Operations, HR and Training teams for timely deployment of learning interventions.
- Conduct periodic LMS audits to ensure data accuracy and content relevance.
- Create quizzes, assessments and certification programmes to measure learning effectiveness.
- Support LMS enhancements,



integrations and automation initiatives.
- Drive LMS adoption and provide learner support across the organization.

Technical Competencies
- Hands-on experience in LMS administration and content management.
- Strong working knowledge of SCORM, xAPI and learning content standards.
- Experience with authoring tools such as Articulate Storyline, Rise 360, iSpring or similar platforms.
- Proficiency in creating interactive learning modules and assessments.
- Advanced proficiency in MS Excel and Google Sheets for reporting and analytics.
- Basic understanding of instructional design principles and adult learning methodologies.

Preferred LMS Platforms
- Courseplay
- Moodle
- Frontlyne
- TalentLMS
- Google Workspace Learning tools
- Equivalent LMS platforms

Educational Qualifications Graduate or Post Graduate in Hospitality Management, Human Resources, Learning & Development, Education Technology or related disciplines. Certifications in Instructional Design, LMS Administration or E-learning Development will be an added advantage.

Ideal Candidate Profile The ideal candidate will possess a blend of technical LMS expertise and a passion for learning and development. The individual should be capable of independently managing the LMS ecosystem while creating engaging and impactful learning experiences for hospitality teams across multiple locations.

📌 Assistant Manager LMS (Mumbai)
🏢 Jalapeno Foods
📍 Mumbai