Responsibilities:

- Manage ISOC personnel and operations, training program, drills, alarm audits, alerts, compliance, policies and procedures.

- Manage all aspects of ISOC invoicing and scheduling.

- Exercise good judgment with defined procedures and policies to determine appropriate action(s).

- Interact with customers, internal partners, peer group leaders, vendors and Global Safety and Security Management to properly respond and execute their duties.

- Evaluate global incidents that may impact employees or offices and escalate accordingly to security management and subsequently to other business units within (HR, IT, Legal, Facilities, country leaders, etc.)

- Work with Security Systems Engineers, Administrators and Technicians and vendors to build and/or deliver viable solutions/suggestions for streamlining processes.

- Work on issues where analysis of the situation or data requires review of relevant factors.

- Able to communicate with Senior Safety & Security management on matters related to global incidents, operational issues and critical situations.

- Be the in-house Specialist for one or more systems to exploit the full capabilities of the system.

- Communicate, track, document and report progress on projects/initiatives and areas of responsibility.

- Support global team members in the delivery of security-based products and services.

- Work with the Global Safety & Security team to develop improvements to the overall ISOC operations and security posture.

- Establish operational objectives and determine and work plans, and delegate assignments to ISOC Operators.

- Act as primary escalation point for 3rd party managed security services vendors.





- Work incidents to completion with involved parties and track resolution in the incident management tracking system.

- Able to manage and handle situations of a sensitive nature and maintain the company's confidentiality and information security practices (medical records, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.)

- Conduct investigations and provide reports to the Security Management team as requested.

Required Qualifications, Skill Set and Experience:

- Exercise good judgment within defined procedures and policies to determine appropriate action.

- Self-starter that requires little to no supervision while meeting project deadlines.

- Excellent verbal and written communications

- Excellent customer service skills and professional demeanor

- Above-average computer and keyboard knowledge and ability to learn new systems and programs quickly.

- Ability to multitask, prioritize and handle emergencies.

- Highly organized and able to manage multiple projects.

- An ability to interact with staff of all levels, in a high-pressure and fast-paced workplace.

- Ability to work independently while also being a team player.

- Demonstrate a high level of discretion, ability to handle confidential information is crucial, and exercise sound judgment.

Preferred

- Minimum 5 years of Security and GSOC operations experience as a lead

- Microsoft Office 360 suite

- Microsoft Windows 10

- C-Cure 9K Access Control System

- Milestone Digital Video Recorders

- Omnigo Software iTrak dispatch and incident management

- ServiceNow

- Bachelors Degree or equivalent experience

📌 Assistant Manager - ISOC (Noida)
🏢 Securitas
📍 Noida