- Oversee the day-to-day operations of the Oracle HCM Fusion Support team - Provide technical expertise and guidance to other team members - Ensure timely and effective resolution of support tickets and issues - Collaborate with other departments to improve system performance and user experience - Develop and maintain support processes and documentation - Train and mentor support staff - Stay current with Oracle HCM Fusion updates and best practices - Work Closely with International HR teams & Act as a dedicated international HRIS support