Role & responsibilities

- Should have a pleasing personality.

- Greet guests personally and on the telephone.

- Provide appropriate seating arrangements.

- Ensure the quantity of menus is sufficient to cater to the number of guests.

- Make reservation arrangements.

- Maintain clean and organized spaces.

- Attending walk-in customers and taking them around the property.

- Assist them in completing all the initial paperwork.

- Check with housekeeping and ensure that doors are clean and stain free.

- Fixing appointments of the clients with the sales and CRM team.

- Say a warm valuable-bye to the guests. Have a check with every guest to see if everything was wonderful.

- Give them a comment card and ask them for their valuable feedback regarding the property.

- Complete sales documentation customer wise through entire value chain right through booking stage, agreement stage, and registration & possession handover stage.





- Preparation & compilation of sales documents like booking forms approvals, IOMs, discount notes, agreement verification & execution/signature, registration depending on the stage of project.

- Up gradation of customer files w.r.t documents /paperwork.

- Maintenance & update of customer ledgers, registers & files with inbuilt triggers for customer for customer action.

- Regular updation of records for ensuring timely payments, documentation etc.

- Filing customer wise in hard copies

Education &

Experience Requirement:

- Any Graduate with an experience between 2 to 7 years
- knowledge and experience of relevant software applications - spreadsheets, word processing, and database management

- Exposure in administration, dealing with visitors, guest relation

- Should have good verbal and written communication skills

📌 Assistant Manager - Guest Relations (Mumbai)
🏢 Shapoorji Pallonji Group
📍 Mumbai