Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking an enthusiastic and detail-oriented Assistant Manager for our Front Office team in Udaipur, India. Reporting to the Front Office Manager, you will play a pivotal role in ensuring the seamless operation of our Front Office Department. This is an excellent opportunity to lead a dynamic team, deliver exceptional guest experiences, and drive operational excellence while working in a supportive and collaborative environment.

Oversee day-to-day front desk operations, including guest check-ins and check-outs, loyalty program enrollment, and comprehensive reporting

Supervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountability

Lead effective onboarding and training initiatives to develop team members' skills and competencies

Deliver outstanding guest service experiences with a focus on building loyalty and exceeding expectations

Handle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparently

Manage emergency situations and security concerns in accordance with hotel procedures and protocols





Monitor front office performance metrics and provide actionable feedback to team members

Collaborate with other departments to ensure seamless hotel operations and guest satisfaction

Maintain accurate records, reports, and documentation related to front office activities

Support the Front Office Manager in implementing operational improvements and strategic initiatives

Qualifications

Proven experience as an Assistant Manager in Front Office operations or as a Front Office Supervisor

Advanced proficiency with Opera Cloud and other front office management systems

Strong knowledge of front office procedures, protocols, and best practices

Demonstrated ability to supervise, train, and motivate team members effectively

Excellent communication and interpersonal skills with the ability to engage multiple stakeholders

Proven problem-solving and conflict resolution capabilities

Strong organizational and time management skills with meticulous attention to detail

Ability to act independently and make decisive decisions regarding team and guest safety and well-being

Customer-focused mindset with a commitment to delivering exceptional service

Resilience and adaptability to thrive in a fast-paced, agile environment

Flexibility to work varied shifts, including mornings, evenings, nights, weekends, and holiday periods

Leadership qualities with a collaborative and inclusive approach to team management

Analytical skills to interpret data and drive performance improvements

Additional Information An opportunity to be with world’s preferred hospitality company

Captivating and rewarding experience working alongside passionate professionals

Range of exclusive Heartist Benefits

Develop your talent through learning programs by Academy Accor. Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

📌 Assistant Manager - Front Office (Udaipur)
🏢 AccorHotel
📍 Udaipur