EXO Edge is looking for an experienced Assistant Manager for our Document Review and CIR function. You will play a key role in operations management and training responsibilities with respect to first-level and quality control reviewers.

Primarily Focused On In your journey at EXO Edge, you will be:

- Team and process management.
- Creating a robust workplace to lead and manage document review projects.

Business Proficiency Fulfilling the below roles and responsibilities:

- Oversee a team of 20-30 members of the Document Review/Breach Response process along with team members review, training, delivery, and quality assurance.
- Reporting of productivity and quality of teams to ensure effective utilization.
- Act as an SME on DR and Breach Review projects.

Delivery Management

- Assessing the team’s deliverables.
- Offer insights to validate work suggestions and highlight potential gaps or concern, if any.
- Should be engaged in both an informal (phone calls, ad-hoc meetings, emails) and a formal (conference room pilots) way.
- Attend meetings and identify areas of concern.
- Develop and maintain a detailed work plan.
- Manage project deliverables in line with the project plan.
- Record and manage project issues and escalate where necessary.
- Resolve cross-functional issues at the project level.
- Planning, controlling, and monitoring the delivery operations of assigned accounts.
- Discuss, define, and finalize SLA with clients.
- Develop cost and resource estimation to achieve project goals.
- Plan and schedule delivery timelines and milestones.
- Develop best practices for project execution and management.

Client Management

- Strengthen and expand client relationships to foster account growth.




- Coordinate with team and client to answer and clarify queries raised to understand and execute assignments.
- To understand the nature of assignments and accordingly fix the TAT based on the client’s request.

People Management

- Monitor and plan to increase efficiency, productivity, and quality of team output.
- Effective communication with team members about project expectations and benchmarks.
- Delegation of tasks and responsibilities to appropriate personnel.
- Identification and resolution of issues and conflicts within the team.
- Control, manage, and meet the attrition level target.

Training Development

- Train and evaluate the team on various processes.
- Manage, direct, and plan for resources and training requirements of the team to meet the SLA with existing or prospective clients.
- Coach, mentor, motivate, and supervise team members and influence them to take positive action.

Reports

- Generate metrics such as costs, logs, schedule, work in progress, work completed, and other delivery specific information.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Co-ordinate with other departments’ managers as needed.

Bringing In The Below Experience

- 6+ years in LPO Industry with extensive experience in document review.
- L.LB is a must. LLM (would be an added advantage).
- Should have extensive experience in Document Review/Breach Response projects.
- Experience in managing PII, HIPPA, and DSAR reviews desired.

Technically Sound In

- Experience using Discovery database platforms tools like Relativity, Brainspace, Everlaw, Nuix, etc.
- Proficiency with MS Office Suite of applications

Based At

- Anywhere across India but open to working from our Mohali office.
- Company Website:www.exoedge.com
- Virtual Office Tour:https://lnkd.in/dPqiZfUR
- Connect with us:[email protected]

📌 Assistant Manager (Sahibzada Ajit Singh Nagar)
🏢 EXO Edge
📍 Sahibzada Ajit Singh Nagar