Position Summary The Assistant Manager – Client Engagement serves as the primary relationship manager for clients who have purchased homes in a senior living community. This role is central to ensuring a seamless, empathetic, and high-quality customer experience, catering to the unique needs of senior citizens and their families. The position spans the entire customer lifecycle—from post-booking engagement through documentation, payment follow-ups, possession, and handover—and requires a balance of relationship-building, operational execution, and problem-solving skills.

Core Responsibilities

Act as the single point of contact for clients post-booking, nurturing trust through proactive, empathetic communication.

Manage the complete post-booking process including sales orders, documentation,



registrations, cancellations, and transfers.

Oversee payment collections as per demand schedules, track dues, issue reminders, and coordinate with finance.

Ensure smooth handover of units by coordinating with civil, legal, and finance departments to resolve pending issues.

Handle all client queries across channels (in-person, phone, digital) with 100% closure within defined timelines.

Prepare accurate MIS reports, trackers, and dashboards to support management decisions.

Provide feedback and insights to improve client engagement processes and CRM practices.

📌 Assistant Manager- CEM (Bengaluru)
🏢 Serene Communities by Columbia Pacific
📍 Bengaluru