Job Role

- Be responsible for production support & release management for application assigned - SRE C1 - Application Performance Management : APM(Dynatrace).
- Should ensure application reliability, proactive monitoring, and incident resolution, while supporting enterprise observability and performance goals.
- Should possess excellent troubleshooting and analytical skills.

Key Responsibilities

- APM Tool Management
- Configure, maintain, and optimize APM Tools (Dynatrace, Appdyanmics, Datadog, New Relic, Splunk, IBM Instana, Zoho Manage Engine etc.).
- Ensure end-to-end visibility of application health and performance.
- Managing Agent deployment, configure monitoring policy on Tenant settings.
- Perform platform upgrade, configure full stack/real user/log monitoring.
- Managing inventory of servers.
- Monitoring & Incident Response
- Establish KPIs and SLAs for application performance.
- Monitor dashboards, detect anomalies, and lead incident triage.
- Collaborate with DevOps and engineering teams for root cause analysis.

- Performance Optimization
- Identify recurring performance bottlenecks and propose improvements.
- Support scalability and resilience initiatives across applications.

- SRE Practices
- Apply SRE principles such as error budgets, SLIs, and SLOs.
- Contribute to automation of monitoring, alerting, and remediation workflows.

- Other Key Responsibilities




- Provide regular updates on application health and incidents.
- Support reporting to senior managers and business stakeholders.
- Coordinate with DevOps, infrastructure, security, DBA & application teams
- Participate in release management and deployment activities
- Prepare RCA, SOP, KT, and operational documentation
- Support audits, compliance, and governance requirements
- Track resolution of all open issues, be part of the solutioning team for war room / discussions
- Manage audit queries related to Production setting

Mandatory Skills Required

- Must have 2+ years experience in define and implement APM tool for critical applications
- Lead deployment and integration of any of the industry lead APM tools like Dynatrace, Appdyanmics, Datadog, New Relic, Splunk, IBM Instana, Zoho ManageEngine etc.
- Establish KPIs, SLAs, and proactive monitoring frameworks to ensure application reliability
- Knowledge of distributed systems, APIs, and cloud-native architectures will be added advantage.
- Ability to work in rotational shifts/on-call support
- Worked in NBFC/BFSI Sector is mandatory.

Qualifications

- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- Certifications in APM tools, ITIL, or cloud monitoring preferred.

📌 Assistant Manager - Application (Mumbai)
🏢 HDB FINANCIAL SERVICES
📍 Mumbai