Key Responsibilities

- Ensure to give best-in-class service to customer through: ASP (Authorized Service Provider) / ASC (Authorized Service Center) /
- Ensure Key Service Deliveries like TAT, Customer NPS, Customer satisfaction, Productivity are met consistently
- Monitor the performance of service centers with strong periodic review mechanism
- Ensure to manage service center inventory as per MSL & credit limits across all service centers
- Ensure to generate service revenue through AMC Sale, SPD Sale & Accessory Sale
- Ensure to keep trained field technician / field service engineer at all service center location in adequate quantity
- Ensure no escalation from trade & end customers
- Ensure planned visits to trade & resolve issues timely & maintain valuable market reputation
- Monitor successful implementation of quality systems and standards in the service departments.
- Build sustainable competitive advantage in service operations
- Execute the customer service strategy for all products across the service network
- Ensure to do regular audits of service center infrastructure and inventory

📌 Area Service Manager (Jalandhar)
🏢 Luminous Power Technologies
📍 Jalandhar