Job Requirements

About the Role The Area Debt Manager – Flows – Rural Assets is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes overseeing corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage complex cases. The role entails end-to-end collection responsibility and has a direct impact on the financial institution’s budget planning.

Key Responsibilities

Primary Responsibilities

- Manage collections for specific products within the assigned area.

- Ensure collection efficiency and control costs associated with collections.

- Track and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.

- Review account allocations and set collection targets by bucket for agencies and in-house teams.

- Follow up regularly with default customers through a dedicated team.

- Ensure collection agencies and executives adhere to legal guidelines.

- Monitor productivity by setting parameters for in-house teams, agencies, and collection executives.

- Ensure adequate 'Feet on Street' availability across area, bucket, and segment.





- Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly.

- Collaborate with the legal team to ensure appropriate legal action is taken on specified cases.

- Build relationships with key clients to ensure timely collections.

- Determine suitable tactics and strategies for timely collections.

Secondary Responsibilities

- Support the legal team with documentation and case preparation.

- Provide feedback and insights to improve collection processes and policies.

- Assist in training and mentoring collection staff.

- Contribute to reporting and analysis for senior management.

What We Are Looking For

Education

- Graduate – Any discipline.

Experience

- 4 years of experience in collections

Skills and Attributes

- Strong understanding of collection processes and legal guidelines

- Excellent communication and negotiation skills

- Ability to manage teams and coordinate with external agencies.

- Proficiency in tracking and analyzing delinquency data.

- Capability to develop and implement collection strategies.

- Robust relationship management skills

📌 Area Debt Manager-Flows-Rural Assets (Kaithal)
🏢 IDFC FIRST Bank
📍 Kaithal