Overview

The Application Reliability Engineer plays a critical role in driving technical escalations and platform reliability within the Engineering and Solutions organization, directly shaping how we deliver a seamless, high-quality experience for our clients while maintaining operational excellence across the platform. In this role, you ll sit at the center of the organization, partnering closely with engineering, product, and client-facing teams to drive rapid resolution of complex technical issues, streamline escalation management, and enable continuous platform improvements. This is an exciting opportunity for someone who thrives in a fast-paced setting and wants to gain end-to-end Ad-Tech platform exposure, act as a key cross-functional connector, and make a direct impact on client satisfaction and operational efficiency while contributing to the long-term success of the organization.

Responsibilities

- Provide platform-wide technical support and deliver solutions for internal stakeholders
- Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs
- Execute operational tasks (client setup changes, configuration updates)
- Assist in incident investigation and RCA with guidance
- Perform data validation, basic analysis, and troubleshooting
- Collaborate with Engineering for issue resolution and fix validation
- Contribute to documentation, SOPs, and knowledge base updates
- Support RD initiatives (~20%) through execution (scripts, analysis, testing)
- Use and maintain existing scripts/tools to improve efficiency
- Coordinate with cross-functional teams for ticket follow-ups and updates

Education Requirements

- Education:
- Preferred: Degree in Computer Science, Software Engineering, Data Science, Mathematics, or similar analytical/technical disciplines
- Bachelor s degree in Advertising, Communications, Marketing,



or a related field with demonstrated technical exposure

- Experience:

- 2 3 years of experience in customer application escalations, technical solutions, or customer-facing support roles
- Experience working with AdTech platforms or technical product support environments is highly preferred

- Technical Skills Capabilities:

- Strong understanding of web technologies (HTML, CSS, JavaScript) and modern production tech stacks
- Hands-on experience or familiarity with datastores and querying frameworks (e.g., MySQL)
- Proficiency in at least one programming language such as Python, Java, or PHP
- Experience with data analysis and visualization tools like Excel, Looker, or Omni
- AI awareness and practical application skills, with the ability to leverage AI tools and solutions to work more efficiently, automate tasks, and enhance personal productivity
- Fluent in English, both spoken written

- Core Competencies:

- Solutions-oriented mindset with excellent troubleshooting, analytical, and problem-solving skills, and a strong focus on identifying root causes
- Ability to think critically, structure investigative approaches, and execute effective problem-solving workflows
- Strong stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences
- Proven ability to manage multiple priorities, take ownership, and deliver results in a fast-paced environment
- Effective project management and coordination skills, with a collaborative and proactive approach
- Self-driven with strong time management skills and the ability to work both independently and as part of a team

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Application Reliability Engineer (Pune)
🏢 TripleLift
📍 Pune