About Fibe (formerly Early Salary):

Fibe is one of Indias leading consumer lending apps focused on young, aspirational, and tech-savvy Indian consumers. It is building a financial ecosystem that enables the mid-income group and the underserved segments to fulfil their financial aspirations. Fibe offers a range of financial products, including cash loans, long-term personal loans, and Impact loans for sectors like Healthcare, Education, Green Finance, Loan Against Mutual Funds, making affordability more accessible. Fibe has grown multifold over the years and emerged as a market leader in providing financial assistance to young middle-income and underserved groups in India. Due to its scalable business model, Fibe has recently been upgraded to A- by CARE Ratings and has access to debt lines from leading banks, NBFCs and wholesale debt markets. It has been certified with ISO/IEC 27001 for its Information Security Management System (ISMS). Fibe has disbursed more than 7 million+ loans worth Rs. 26,000 Cr+ since inception through its lending partners.

- Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year

(Silver)

- ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing
- Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services
- Winner of G20 Digital Innovation Alliance – Best Startup in Fintech
- Excellent Place to Work Certified

Key Responsibilities:

- Drive overall call center strategy and improvement initiatives across business units




- Understand complete lead funnel (lead generation allocation calling conversion) and identify gaps
- Analyze daily/weekly calling patterns, agent productivity, and campaign performance
- Suggest and implement actions to improve call connectivity, contact rate, and conversions
- Work closely with business, operations, and marketing teams to improve campaign outcomes
- Provide data-backed insights to improve calling efficiency and reduce cost per conversion
- Monitor rechurn / repeat customer data and create strategies to improve recovery or conversion
- Lead implementation of NLP / Gen-AI voice bots for handling low-value or bulk calling segments
- Drive AI and automation projects to reduce manual efforts and improve output
- Optimize cost per acquisition (CPA) and cost per call
- Identify areas for process improvement and standardization across teams
- Ensure all calling activities are aligned with TRAI and RBI regulations
- Work with tech teams for system enhancements, integrations, and automation tools
- Prepare business decks, reports, and performance summaries for leadership reviews
- Handle multiple projects and ensure timely delivery with measurable impact
- Manage and mentor a team for analytics, strategy, and project execution

Key Tasks:

- Daily review of campaign performance and call reports
- Weekly analysis of funnel conversion ratios
- Identify drop-offs and suggest corrective actions
- Work on A/B testing of calling strategies or campaigns
- Track bot performance and improvement areas
- Coordinate with vendors for AI/automation solutions

📌 Senior Manager- Sales Strategy (Pune)
🏢 Fibe -
📍 Pune