Responsibilities:

- Effectively communicating with customers to ensure that they have a positive experience

- Actively listening and understanding customer needs

- Introducing new products by initiating interest in new customers

- Gaining in-depth product knowledge through self-learning

- Motivating the team and collaborate to contribute to the overall success

- Consistently upholding a positive and professional demeanor

- Assist with training and development of new team members

- Able to able response

Skills Needed to Succeed:

- 2 5 years of prior ex perience in customer service email support

- Hands-on Experience in customer service software like Freshdesk or zendesk

- Proficient on Microsoft excel , word, and outlook

- Basic understanding of SQL , Linux, and s3 will be plus

- Exceptional communication skills both verbal and written

- Passionate and eager to learn recent skills

- Leadership qualities

- Ability to adapt to different environments

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Customer Support (Pune)
🏢 sRide
📍 Pune