JOB SUMMARY:

Coordinate and manage the processing of inbound customer orders received through fax, email, EDI, and the webstore, ensuring timely, accurate, and efficient order execution. Serve as a central point of contact for administrative sales operations, order workflow, customer documentation, quotations, and cross-functional communication. Partner with customer service, supply chain, and operations to resolve order-related issues and maintain high service standards.

ESSENTIAL FUNCTIONS:

Coordinate daily fax, email, EDI, and webstore order flow
Monitor order queues and response times
Review orders for accuracy, pricing, and availability
Resolve order discrepancies
Process quotations, order acknowledgements, and follow-up requests
Communicate order updates to sales teams and customers
Partner with purchasing, supply chain, and customer service on order issues
Maintain customer records, reports, and sales databases
Ensure coverage during absences and peak demand periods
Support regional teams and special projects as needed
Perform other duties as assigned by management

ENTRY LEVEL QUALIFICATIONS:





- High school diploma required; associate s or bachelor s degree in business, sales, or related field preferred
- Experience with EDI, purchase orders, quotations, or inside sales support preferred
- Effective listening and communication skills
- Typing or Word Processing skills 40-50 words per minute
- Solid attention to detail with ability to manage high-volume order entry accurately
- Ability to troubleshoot order discrepancies and resolve customer issues independently
- Proficent Microsoft Office skills, Excel, Word, Access, Outlook
- Mechanical aptitude or industrial product knowledge preferred
- 1-2 years administrative experience required

SHIFT TIMINGS EST (EASTERN STANDARD TIME) - AWAITING DETAILS FROM CUSTOMER

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sales support analyst (Pune)
🏢 Wurth Industry
📍 Pune