Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Role Overview The Microsoft Intune Subject Matter Expert (SME) is responsible for architecting, implementing, migrating, and supporting enterprise-scale device and application management solutions using Microsoft Intune. This role acts as the highest level of technical authority for Intune within managed services, transformation programs, or internal IT organizations, providing design leadership, advanced troubleshooting, and governance alignment. The role is typically hands-on and heavily involved in endpoint modernization initiatives, including SCCM/MECM to Intune migration, Autopilot-based provisioning, security hardening, and automation-driven operations.

Key Responsibilities Intune Architecture & Design Own the end-to-end architecture of Microsoft Intune in enterprise or multi-tenant environments Design scalable solutions for: Windows 10/11

Windows 365 Cloud PC iOS / iPadOS

Android Enterprise macOS

Device Enrollment & Provisioning Lead and optimize device onboarding using: Windows Autopilot

Entra ID (Azure AD) Join / Hybrid Join

User-driven and pre-provisioned scenarios Integrate Autopilot with: Security baselines

Configuration profiles

Compliance and Conditional Access

Application Packaging & Deployment Migrate applications from MECM/SCCM to Intune Package and deploy applications including: Win32 apps

Microsoft Store apps

Line-of-business (LOB) applications Define: Detection rules





Supersedence and dependencies

App deployment ring strategies

Endpoint Security & Compliance Configure and manage: Compliance policies

Device configuration profiles

Endpoint security policies

Microsoft Defender for Endpoint integration Align Intune compliance with: Conditional Access

Zero Trust principles

Corporate security standards

Automation & Scripting Develop and maintain PowerShell automation for: Enrollment remediation

Application installation / cleanup

Device recovery and reprovisioning Support automated device lifecycle operations Troubleshooting & Advanced Support Act as L3/L4 escalation point for: Autopilot failures

Enrollment issues

App deployment failures

Policy conflict and sync issues Support migration waves, cutovers, and stabilization phases Required Technical Skills Core Skills Microsoft Intune / Endpoint Manager Windows Autopilot &

• Autopatch Entra ID (Azure AD) PowerShell scripting Endpoint Security &

• Compliance Platform Management Windows 10 / 11 Windows 365 iOS / Android Enterprise / macOS Defender for Endpoint integration Tooling &

• Integration SCCM / MECM (co-management & migration) Microsoft 365 Conditional Access RBAC &

• Intune built in roles Experience &

Qualifications 5+ years in Endpoint Management / Modern Workplace roles Deep hands-on experience with Intune in large enterprise or MSP environments Experience supporting migration and transformation programs Relevant certifications (preferred): Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft Certified:



Azure Administrator Associate Summary: As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of service quality by effectively communicating with clients and internal teams. The practitioner dedicates time to understanding client concerns, accurately identifying issues, and ensuring smooth operation of world-class systems.

The position requires attentiveness to client needs and a proactive approach to managing system performance and reliability throughout the day.

Roles & Responsibilities: Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.

Document and communicate issue resolutions and best practices to enhance team knowledge.

Assist in monitoring system performance and escalate issues when necessary to maintain service levels.

Qualified & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune.

Experience with device management and configuration using Microsoft Intune.

Ability to troubleshoot and resolve application and system issues related to endpoint management.

Familiarity with security policies and compliance standards within managed service environments.

Strong analytical skills to interpret system data and client feedback for continuous improvement.

Effective communication skills to liaise between technical teams and clients.

Additional Information: The candidate should have minimum 3 years of experience in Microsoft Intune.

This position is based at our Gurugram office.

A 15 years full time education is required.

📌 Application Tech Support Practitioner (Gurugram)
🏢 Accenture in India
📍 Gurugram