Shift Schedule: This position may require working in a night shift (fixed or rotational) to support our global infrastructure and client base. Candidates must be comfortable with any shift alignment.

Job Summary We are seeking a highly skilled and experienced Senior Application Support Specialist - Level 2 to provide advanced technical support for complex enterprise applications built on Angular , .NET , and SQL Server technologies. The successful candidate will be responsible for diagnosing and resolving intricate technical issues, collaborating with cross-functional teams, and ensuring seamless application performance in a mission-critical environment .

Key Responsibilities

- Investigate and Resolve Complex Application Issues: Utilize problem-solving skills, analytical thinking, and effective communication to troubleshoot and resolve complex technical issues.
- Perform In-Depth Troubleshooting: Leverage proficiency in Angular, .NET, and SQL Server to perform in-depth troubleshooting of front-end and back-end components, and debug issues using various tools and techniques.
- Analyze Application Logs and Code-Level Behavior: Apply log analysis techniques and SQL query optimization skills to analyze application logs, SQL queries, and code-level behavior to identify root causes of issues.
- Collaborate with Development, Infrastructure, and QA Teams: Demonstrate teamwork and collaboration skills, agile methodologies, and conflict resolution skills to work effectively with various teams and ensure optimal application performance.
- Assist in Application Deployments and Environment Setups: Utilize knowledge of CI/CD pipelines, deployment tools (e.g., Jenkins, Azure DevOps), and environment configurations to assist in application deployments and setting setups.




- Create and Maintain Technical Documentation: Employ technical writing skills, attention to detail, and knowledge management practices to create and maintain accurate and up-to-date technical documentation.
- Monitor Application Performance: Use performance monitoring tools (e.g., Application Insights) and capacity planning skills to monitor application performance and identify potential issues proactively.
- Participate in System Upgrades and Maintenance: Apply knowledge of upgrade processes, patch management, and backup and recovery procedures to participate in system upgrades and maintenance activities.

Requirements

- 5-12 years of experience in application support or a similar technical support role.
- Strong hands-on experience with Angular, .NET (C#), SQL Server, and Entity Framework.
- Proficiency in troubleshooting client-server applications, web APIs, and database issues.
- Familiarity with scripting, log analysis, and debugging tools.
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication in English.
- Experience working with ticketing systems (e.g., ServiceNow, JIRA).
- Ability to work independently and as part of a cross-functional team.

Preferred Qualifications

- Experience in healthcare or clinical systems support.
- Familiarity with release/change management procedures.
- Certifications in relevant technologies (e.g., Microsoft Certified: Azure Developer Associate).

Desired Personality

- Analytical and strong problem-solver with a systematic approach.
- Proactive and identifies potential issues before they escalate.
- Adaptable and manages multiple tasks in a fast-paced environment.
- Customer-focused and prioritizes user satisfaction and provides empathetic support.

📌 Application Support Specialist (Bengaluru)
🏢 Broadway Global Services
📍 Bengaluru