Responsibilities Direct Responsibilities · Providing technical and functional support · Managing incidents within the scope and guaranteeing the eradication of problems · Implementing monitoring and supervising the application’s technical and functional components · Monitoring the smooth implementation of processing according to the production plan · Monitoring the condition of the application’s technical components · Ensure that the application meets its functional requirements and operates as intended · Checking the proper running of application backups and restoration · Orchestrating and managing the various releases within the scope · Creating and enriching the application document framework · Maintaining operating procedures · Create and Deploy updates for Obsolescence, patches · Create SOP's, perform knowledge transfer and cross training for proper backup in team. · Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery.

Contributing

Responsibilities · Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation · Contributing to the construction of production dashboards and undertaking the actions defined for improving the service · Contribute to continuous improvement actions Technical & Behavioral Competencies Primary skillsets (mandatory):

- Knowledge and proven experience with Operating Systems- Linux,



windows • Proven experience with Scheduling tools like Autosys • Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana) • Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries • Expertise in scripting on one of these (e.g., Python, Bash, PowerShell) • Experience with File Transfer Protocols like CFT • Experience with any cloud platforms (preferably IBM Cloud) • Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management) • Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) • Robust English communication and collaboration skills. Secondary skill sets (good to have):
- Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift • Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management • Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

Skills Referential (Required knowledge, skills and abilities) Behavioral Skills:

- Communication
- Analytical Ability
- Team Player Transversal Skills:
- Ability to understand, explain and support change
- Ability to develop and adapt a process
- Analytical Ability
- Ability to inspire others & generate people's commitment Education Level: Bachelor’s degree or equivalent Location: Mumbai

📌 Application Support (Mumbai)
🏢 Infotel UK
📍 Mumbai