Responsibilities

Application Support

- Provide Level 2/Level 3 application support for business-critical applications.
- Monitor application health, identify production issues, and ensure timely resolution.
- Perform root cause analysis (RCA) for incidents and recurring issues.
- Coordinate with development, infrastructure, and business teams for issue resolution.
- Manage application deployments and support release activities.
- Maintain application support documentation, SOPs, and knowledge base articles.
- Ensure adherence to SLAs and incident management processes.

Stakeholder Management

- Act as the primary point of contact for business users and stakeholders.
- Gather and understand business requirements and translate them into technical requirements.
- Conduct requirement clarification sessions and provide regular status updates.
- Communicate effectively with technical and non-technical stakeholders.
- Drive issue resolution through cross-functional collaboration.

Development & Technical Support

- Support development and enhancement activities for existing applications.
- Develop and maintain REST APIs using ASP.NET Core.
- Troubleshoot API integration issues and performance bottlenecks.
- Participate in code reviews and implementation of best practices.
- Assist in application testing and production readiness validation.

Database Management

- Write and optimize SQL queries, stored procedures, and database scripts.
- Perform data analysis and troubleshooting in SQL Server and Oracle databases.
- Support data reconciliation, reporting,



and batch processing activities.
- Ensure database performance and data integrity standards are maintained.

Required Technical Skills

Mandatory Skills

- Strong experience in Application Support and Production Support.
- Working knowledge of ASP.NET Core Web API development.
- Experience with RESTful APIs and API integration.
- Good understanding of Microsoft SQL Server.
- Knowledge of Oracle Database.
- Strong SQL query-writing and troubleshooting skills.
- Experience with Incident Management, Problem Management, and Change Management processes.
- Experience with ticketing tools such as ServiceNow, Jira, or similar.
- Understanding of application monitoring and log analysis.

Preferred Skills

- Experience with IIS Web Server.
- Windows OS

Soft Skills

- Excellent stakeholder management and communication skills.
- Robust analytical and problem-solving abilities.
- Ability to work under pressure and handle critical production incidents.
- Strong coordination and collaboration skills.
- Ability to manage multiple priorities and deadlines.

Good to Have

- Banking, Financial Services, Insurance (BFSI) or Enterprise Application support experience.
- Exposure to API Security concepts (OAuth, JWT, Authentication, Authorization).

Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3+ years of experience in Application Support, Production Support, or a similar role.
- Experience working in enterprise application environments.

📌 Application Support - Integrations (India)
🏢 Universal Sompo General Insurance
📍 India