Role Overview

We are seeking a highly skilled Senior Application Support Engineer with robust experience in fintech and banking systems, including UPI, card issuing, payment gateways, and real-time transaction platforms. The role involves supporting mission-critical payment and onboarding systems while ensuring regulatory compliance and operational stability.

Key Responsibilities

- Provide L3 production support for fintech and banking applications

- Troubleshoot incidents and resolve issues as per defined SOPs and SLAs

- Perform root cause analysis (RCA) and identify recurring issues

- Ensure timely escalation to engineering or vendor teams when required

- Support real-time payment processing systems including UPI PSP/TSP implementations

- Deep troubleshooting of UPI technical specifications and NPCI error codes

- Support payment gateway and multi-vendor payment platform integrations

- Support card issuing and payment processing workflows

- Handle transaction processing, settlement, and reconciliation

- Support KYC/AML, RBI, NPCI,



and PCI DSS compliance requirements

- Monitor systems using Grafana and Kibana and perform log analysis

Required Skills & Experience

- Hands-on experience supporting API integrations for verification and onboarding services

- Familiarity with KYC/AML compliance in the banking sector

- Understanding of Indian regulatory requirements (RBI and NPCI guidelines)

- Knowledge of card issuing and payment processing workflows

- Support knowledge of card program management systems

- Experience with real-time payment processing systems

- Familiarity with payment security and fraud prevention mechanisms

- Experience with multi-vendor payment platform integrations

- Familiarity with PCI DSS compliance and security standards

- Knowledge of financial data formats and reporting standards

- Familiarity with core banking system integrations

📌 Application Support Engineer(banking system) (Navi Mumbai)
🏢 Unity Small Finance Bank
📍 Navi Mumbai