Role: Application Support Engineer

Who You Are (Basic Qualifications)

- 3 5 years experience in Application Support, Technical Support, or Developer Support for enterprise or business critical applications
- Working knowledge of: React, JavaScript, HTML & CSS, PowerApps, SQL
- Ability to debug and understand application code at a functional level
- Good understanding of application workflows, business processes, and user behavior
- Familiarity with logs, error handling, and monitoring outputs
- Transparent and effective communication skills for end user and team interactions
- Comfortable working shift schedules and participating in on call rotation

What Will Put You Ahead

- Experience with Azure or other cloud platforms
- Familiarity with Microsoft Power Platform (Power Automate, Power BI)
- Basic understanding of API integrations, backend services, and data flows
- Exposure to monitoring and alerting tools (Application Insights, Azure Monitor, etc.)
- Experience with ticketing and ITSM tools such as ServiceNow or Jira
- Awareness of ITIL concepts (Incident, Problem, Change Management)

What You Will Do

- Act as the primary point of contact (L1/L2) for all application related incidents, service requests, and user queries
- Manage user access, roles,



and permissions, ensuring compliance with security and governance standards
- Investigate, troubleshoot, and resolve application issues by analyzing logs, application behavior, data, and configurations
- Perform initial root cause analysis (RCA) and collaborate with development teams for deeper technical fixes
- Monitor application health, availability, and performance; proactively identify and report potential issues
- Validate deployments and provide post release support, including smoke testing and monitoring
- Coordinate with cross functional teams (Development, Infra, Cloud, Security) for timely resolution
- Maintain accurate incident documentation, knowledge base articles, and standard operating procedures (SOPs)
- Support incident, problem, and change management processes in line with ITIL practices
- Ensure adherence to defined SLAs, response times, and escalation procedures

", This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying

📌 Application Support Engineer (Bengaluru)
🏢 Expedite Software Service
📍 Bengaluru