Role & responsibilities

- Resolve production issues quickly and engage additional resources when needed to restore service.

- Prioritize issues effectively based on business impact and urgency.

- Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools.

- Support and maintain both Production and UAT environments.

- Communicate clearly and professionally with users onsite and remotely.

- Document system components, processes, and future enhancements.

- Work closely with Development teams to ensure smooth handover of new systems and releases to Support.

- Provide clear updates on outages and incidents to the business.

- Support regulatory and reporting requirements.

- Identify operational risks and help close any gaps.

- Ensure team members receive required training.





Qualifications

- 5+ years of application support experience on Linux servers

- Good knowledge of FIX protocol

- Network troubleshooting and protocol knowledge

- Basic Python or any automation exposure (desirable)

- Any experience capturing packets and any server performance tuning is useful but not mandatory.

- Strong appetite for learning new technologies and tools.

- Any knowledge of FX, US Treasuries, or Futures markets is practical.

- Foundational trading concepts (bid/ask, spread, order flow, market data)

- Strong customerservice mindset with excellent communication skills.

📌 Application/ Production Support (Sr & Jr) - FIX Protocol (Hyderabad)
🏢 Talentboon Consulting
📍 Hyderabad