– Application Packaging Engineer (L3)

Position Title

Application Packaging Engineer – L3

Department

IT End User Experience / Digital Workplace Services

Location

Bangalore 5 Days work from office.

Position Summary

We are seeking an experienced and highly skilled Application Packaging Engineer (L3) to join our End User Experience team. The ideal candidate will serve as the primary Subject Matter Expert (SME) and single point of accountability for enterprise application packaging services, ensuring the successful packaging, testing, deployment readiness, lifecycle management, and support of business applications across the organization.

This role requires robust technical expertise in Windows application packaging, deployment technologies, troubleshooting, automation, and stakeholder management. The candidate must demonstrate ownership, accountability, customer focus, and the ability to independently drive application packaging initiatives from request intake through production deployment.

Key Responsibilities

Application Packaging & Deployment

- Package, repackage, and customize applications using enterprise packaging standards and industry best practices.
- Create MSI, MSIX, App-V, IntuneWin, and other deployment-ready application packages.
- Support application deployments through Microsoft Intune, MECM/SCCM, Microsoft Endpoint Manager, and other deployment platforms.
- Perform application installation, configuration, customization, and deployment readiness validation.
- Conduct application compatibility testing across supported operating systems and environments.
- Manage complex packaging requests, application upgrades, version updates, and remediation activities.

Testing & Quality Assurance

- Perform functional, regression, and deployment testing before production release.
- Validate application performance, dependencies, installation behavior, and uninstall processes.
- Ensure packaging quality standards are consistently achieved before deployment approval.
- Maintain a First-Time-Right packaging success rate of at least 95%.

Incident, Problem & Escalation Management

- Act as the primary escalation point for application packaging-related incidents and issues.
- Investigate, troubleshoot, and resolve packaging failures, deployment issues, and application conflicts.
- Perform root cause analysis for recurring issues and implement preventive measures.
- Collaborate with application owners, infrastructure teams, security teams, and vendors to resolve complex issues.

Service Delivery & Ownership

- Take complete end-to-end ownership of assigned packaging requests from initiation to closure.




- Manage application packaging requests within defined SLAs and operational targets.
- Serve as the primary point of contact for internal customers, project teams, and support organizations.
- Proactively manage risks, dependencies, and blockers to ensure timely delivery.
- Drive resolution of technical challenges independently while engaging relevant stakeholders as required.

Documentation & Knowledge Management

- Develop and maintain packaging documentation, technical guides, deployment instructions, and validation reports.
- Create and maintain standardized intake forms, request checklists, and packaging templates.
- Update knowledge repositories and ensure documentation remains current and audit-ready.
- Support audit, compliance, software licensing, and governance requirements.

Continuous Improvement & Automation

- Identify opportunities to automate packaging, testing, and deployment processes.
- Develop scripts using PowerShell and related technologies to improve efficiency.
- Recommend process improvements, standardization opportunities, and service enhancements.
- Support application modernization, rationalization, and digital workplace transformation initiatives.

Stakeholder & Customer Management

- Engage with business stakeholders, application owners, project managers, security teams, and vendors.
- Provide regular status updates, service reports, remediation trackers, and executive communications.
- Participate in operational reviews, governance meetings, and customer service reviews.
- Ensure customer satisfaction through responsive and professional engagement.

Technical Skills & Expertise

Required Technical Skills

- Microsoft Intune (Endpoint Manager)
- Microsoft SCCM / MECM
- MSI Packaging and Repackaging
- MSIX Packaging
- Application Virtualization (App-V)
- AdminStudio
- InstallShield
- Advanced Installer
- Orca
- PowerShell Scripting
- Windows 10 and Windows 11 Administration
- Active Directory
- Group Policy Management
- Azure AD / Entra ID
- Application Lifecycle Management
- Software Distribution Technologies
- Application Compatibility Testing
- Enterprise Software Deployment

Preferred Skills

- Windows Autopilot
- Azure Virtual Desktop (AVD)
- Microsoft Defender for Endpoint
- Workspace ONE
- CI/CD based application deployment processes
- Automation frameworks and low-code platforms




- ServiceNow request and workflow management

Required Experience

Education

- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related discipline.

Experience

- 7–10+ years of overall IT experience.
- Minimum 5+ years of dedicated Application Packaging experience.
- Proven experience supporting large enterprise environments.
- Experience managing application packaging services independently.
- Strong hands-on experience with Intune and MECM-based deployments.

Core Competencies

- Strong analytical and troubleshooting skills.
- Exceptional ownership and accountability.
- Customer-focused mindset.
- Excellent verbal and written communication.
- Strong documentation skills.
- Ability to manage multiple priorities simultaneously.
- Attention to detail and commitment to quality.
- Cross-functional collaboration and stakeholder management.
- Ability to work independently with minimal supervision.

Key Performance Indicators (KPIs)

Service Delivery

- SLA Compliance ≥ 95%
- Timely closure of service requests and incidents

Packaging Quality

- First-Time-Right Packaging Rate ≥ 95%
- Minimal deployment failures and rework

Productivity

- Achievement of monthly packaging throughput targets
- Effective workload prioritization and delivery

Incident & Escalation Management

- Resolution of packaging-related incidents within SLA
- Reduction in recurring issues through root cause analysis

Documentation Compliance

- 100% documentation completion for delivered packages
- Up-to-date deployment guides and knowledge articles

Customer Satisfaction

- Positive stakeholder feedback
- Timely communication and status reporting

Continuous Improvement

- Process improvement initiatives delivered annually
- Automation and standardization contributions

Expected Behaviors

- Demonstrates strong ownership and accountability.
- Proactively manages incidents, requests, and escalations.
- Maintains high-quality technical deliverables.
- Communicates professionally with all stakeholders.
- Actively contributes to process improvement initiatives.
- Shares knowledge and supports team capability development.
- Maintains a customer-first service mindset.
- Drives tasks to completion with minimal supervision.

Why Join Us You will play a critical role in delivering secure, reliable, and efficient application deployment services across the enterprise while contributing to modernization, automation, and digital workplace transformation initiatives. This role offers opportunities to work with modern endpoint management technologies and influence the future direction of application delivery services.

📌 Application Packaging Engineer – (Bengaluru)
🏢 GreatHR Solutions
📍 Bengaluru