Analyst, Treasures Service Manager, Consumer Banking Group

Experience: Not Available to Not Available years

Location: Mumbai

Skills: customer service management, leadership, people management, interpersonal skills, analytical skills, problem-solving skills, customer relationship management (CRM) systems, data analysis tools

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Oversee and manage the day-to-day operations of the customer service team, ensuring effective and effective service delivery to customers

Develop and implement strategies to enhance customer satisfaction and loyalty

Analyze customer feedback and data to identify areas for improvement and implement appropriate solutions

Provide coaching, training,



and support to the customer service team to enhance their skills and performance

Collaborate with cross-functional teams to address customer concerns and resolve complex issues

Monitor and report on key performance indicators (KPIs) and metrics to measure the team's effectiveness

Ensure compliance with relevant policies, procedures, and regulations

Key Requirements

Experience in a customer service management role, preferably in the banking or financial services industry

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent communication and interpersonal skills, with the ability to interact effectively with customers and stakeholders

Analytical and problem-solving skills, with the ability to identify and implement solutions to improve customer experience

Proficient in using customer relationship management (CRM) systems and data analysis tools

Ability to work in a fast-paced, dynamic environment and adapt to changing business needs

Location: Mumbai

Job: Customer Service

Schedule: Regular

Employee Status: Full time

📌 Analyst, Treasures Service Manager, Consumer Banking Group (India)
🏢 DBS Bank
📍 India