Bengaluru, Karnataka

Job Summary

1. – Sales Enablement Analyst/Sr Analyst (3–4 Years Experience)

– Sales Enablement Analyst/Sr Analyst (3–4 Years Experience) Support Distributor Business Consultants (DBCs), Sales, Customer Service, Supply Chain, Distribution, Marketing and Finance teams by managing sales support activities, service requests, back-order management, forecasting, accruals, channel improvement initiatives and marketing program governance.

Key Responsibilities

Key Responsibilities Invoicing / Back Order Management • Monitor invoicing and delivery related exceptions.
- Coordinate action when material is available but requested delivery date (RDD) is later.
- Follow up on PDT generated orders that are not invoiced.
- Coordinate with customers when material is available but acceptance is delayed.
- Manage RDC changes where locally blended products are unavailable at the default RDC.
- Track availability across RDCs, Goods-in-Transit (GIT), plant inventory and blending schedules.
- Monitor imported material availability and ETA updates.
- Provide back-order status updates to distributors and sales teams.
- Validate distributor requirements after month-end and support order cancellations if required.

Service Request

Management • Handle pricing issues in ACE, code visibility issues and customer master update requests.
- Track service request closure within timelines.
- Coordinate resolution of short deliveries, leakages, price variances and billing concerns.
- Support batch test report requests and product claim follow-up.

Vendor Master

Management • Create and maintain vendor codes required for retail meets and business events.

Monthly Forecasting

Support •

Skill Requirements

SAP / ERP Knowledge





- Order Management & Customer Service Understanding
- Advanced Excel and Reporting Skills
- Analytical & Problem-Solving Capability
- Stakeholder Management
- Communication & Coordination Skills

Process Compliance & Attention to Detail

Key Performance Indicators

- Timely closure of service requests
- Back-order reduction and resolution effectiveness
- Forecast planning support accuracy
- Data quality and master-data accuracy
- Timely accrual and royalty calculations
- Stakeholder satisfaction
- SLA adherence and process compliance

Technical Skills Strong knowledge of Microsoft Excel, including:

Pivot Tables

XLOOKUP/VLOOKUP

INDEX-MATCH

Conditional Formatting

Data Validation

Hands-on experience with SAP ERP.

Experience working with Salesforce CRM.

Knowledge of Order-to-Cash (O2C) and Order Management processes.

Soft Skills

Strong analytical and problem-solving abilities.

Excellent communication and presentation skills.

Robust attention to detail and organizational skills.

Ability to manage multiple priorities in a fast-paced environment.

Proactive approach to identifying and resolving issues.

Strong collaboration and teamwork skills

Other Requirements

Experience & Qualification

3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.

Bachelor's degree in Business Administration, Commerce, or a related field preferred.

Experience in a KPI-driven, customer-focused environment

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📌 Analyst - Billing/Invoicing (Bengaluru)
🏢 HCLTech
📍 Bengaluru