Role & responsibilities

- Handle inbound and outbound customer calls professionally.
- Generate leads and convert potential customers into business opportunities.
- Explain company products and services effectively to prospective customers.
- Understand customer requirements and provide appropriate solutions.
- Maintain excellent customer relationships through regular follow-ups.
- Schedule appointments, meetings, or product demonstrations for the sales team.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Maintain accurate customer records and update CRM/database regularly.
- Resolve customer queries, concerns, and complaints efficiently.
- Coordinate with internal teams to ensure smooth customer support.
- Conduct follow-up calls on pending inquiries and existing customers.
- Build and maintain a healthy sales pipeline through continuous prospecting.
- Ensure timely documentation of all customer interactions.
- Collect customer feedback and share valuable market insights.
- Maintain confidentiality of customer information and company data.
- Stay updated on company products, services, and promotional campaigns.
- Prepare daily, weekly, and monthly performance reports.
- Follow company policies, quality standards, and communication guidelines.
- Deliver excellent customer service while maintaining a positive attitude.

Preferred candidate profile

- Bachelor's degree in any discipline (preferred).




- 03 years of experience in Telecalling, Telesales, Customer Service, Inside Sales, or Voice Process.
- Freshers with excellent communication skills are encouraged to apply.
- Excellent verbal communication skills in English Knowledge of regional languages will be an added advantage.
- Strong interpersonal, negotiation, and persuasion skills.
- Ability to handle customer objections confidently and professionally.
- Good listening skills with a customer-centric approach.
- Basic computer proficiency, including MS Office (Word, Excel, Outlook) and internet applications.
- Experience working with CRM software will be an added advantage.
- Ability to multitask and manage a high volume of customer calls.
- Robust organizational and time management skills.
- Target-oriented with the ability to work under pressure.
- Positive attitude with a willingness to learn and adapt to changing business requirements.
- Self-motivated, energetic, and capable of working independently as well as in a team environment.
- Strong problem-solving and decision-making abilities.
- Professional telephone etiquette and excellent customer handling skills.
- Ability to maintain accurate documentation and call records.
- Flexible to work in rotational shifts or weekends if business requires.
- Immediate joiners or candidates with short notice periods will be preferred.

📌 Tele Caller (Ahmedabad)
🏢 Bhakti Management Services
📍 Ahmedabad