Job Title: Sr. IT System Engineer

Experience: 24 Years

Location: Bangalore

Job Summary :

We are seeking a skilled and customer-focused Desktop Support Engineer (L2) to provide advanced technical support for end-user systems and IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, managing escalated incidents from L1 support, and ensuring timely resolution while maintaining high service standards.

Key Responsibilities :

• Provide Level 2 technical support for desktops, laptops, printers, and peripheral devices.

• Troubleshoot and resolve hardware, software, operating system, and network-related issues.

• Handle escalations from L1 support and ensure timely incident resolution.

• Install, configure, upgrade, and maintain Windows desktops, laptops, and related IT equipment.

• Manage user accounts, permissions, password resets, and Active Directory administration.

• Perform software installations, system updates, and patch management.

• Diagnose connectivity issues involving LAN, Wi-Fi, VPN, and network printers.

• Coordinate with internal teams and vendors for issue resolution and hardware replacements.

• Maintain accurate documentation of incidents, resolutions,



and asset inventory using ticketing systems.

• Ensure compliance with IT policies, security standards, and service-level agreements (SLAs).

• Provide excellent customer support and user guidance on IT-related issues.

Required Skills:

• Strong knowledge of Windows Operating Systems (Windows 10/11).

• Hands-on experience with desktop and laptop troubleshooting.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, VPN).

• Experience with Active Directory, Microsoft Office 365, Outlook, and remote support tools.

• Familiarity with ITSM/ticketing tools such as ServiceNow, Jira, or ManageEngine.

• Excellent analytical, troubleshooting, and communication skills. • Ability to prioritize tasks and work effectively in a fast-paced workplace. Qualifications

• Bachelors degree in information technology, Computer Science, or a related field.

Preferred Qualifications

• Experience supporting enterprise IT environments.

• Understanding of IT asset management and endpoint security solutions.

• Ability to work independently and collaboratively with cross-functional teams.

📌 IT Support Engineer (Visakhapatnam)
🏢 Thoughtsol Infotech
📍 Visakhapatnam